Complaints

We aim to provide an excellent service. If something has gone wrong, please tell us so we can put it right.

How to complain

• Write to marketing@polignac.co.uk or use the support form, selecting “Other”.
• Include your name, company, the service concerned and what happened.
• We acknowledge complaints within 2 working days and aim to respond in full within 14 days.

If you are not satisfied

A director will review the response. Complaints about personal data can also be referred to the Information Commissioner’s Office. Complaints about advertising can be referred to the Advertising Standards Authority.